Support Policy Page

ASTOOZ Support Policy

Overview:

At ASTOOZ, a proud business unit of AME CHHIE SOLUTION, we are dedicated to providing a seamless educational multivendor ecommerce experience for our customers, whether they are individuals, businesses, or educational institutions. Our platform offers a wide range of educational products, from nursery essentials to career development resources, encompassing both physical and digital offerings. We are committed to ensuring that our users, including B2B, B2C, and C2C segments, receive the support they need to make the most of our services.

Support Policy:

1. Customer Support Channels:

• Email Support: Reach our support team at [support@astooz.com](mailto:support@astooz.com) for any inquiries or issues. Our team aims to respond within 24 hours.
• Live Chat: Available on our website from 9 AM to 6 PM  (IST). Get immediate assistance from our support representatives.
• Phone Support: Call us at [insert phone number] for urgent matters. Our support team is available from 9 AM to 6 PM (IST).

2. Response Time:

• We aim to acknowledge all support requests within 1 business day. Complex issues may require additional time, but we will keep you informed throughout the process.

3. Support Hours:

• Our support team is available Monday to Friday, from 9 AM to 6 PM (IST), excluding public holidays.

4. Help Center:

• Visit our comprehensive Help Center on the ASTOOZ website for FAQs, tutorials, and troubleshooting guides that may assist you without the need for direct support.

5. Product Issues:

• If you encounter issues with a physical or digital product, please provide detailed information, including order number and product description, to expedite resolution.
• For digital products, ensure that you include the specific platform or device used when reporting any issues.

6. Returns and Refunds:

• Our return and refund policy is outlined on our website. For any concerns regarding returns, please contact our support team within the stipulated time frame.

7. Feedback and Suggestions:

• We value your input! If you have feedback or suggestions about our platform or services, please share them with us via email or through the feedback form on our website.

8. Privacy Policy:

• Your privacy is important to us. We are committed to protecting your personal information in accordance with our Privacy Policy, available on our website.

9. Community Guidelines:

• ASTOOZ encourages a respectful and positive community. Please adhere to our Community Guidelines when interacting on our platform.

10. Updates and Maintenance:

• Periodic maintenance may be scheduled to enhance our services. We will communicate any planned downtime in advance via email and our website.

Conclusion:

At ASTOOZ, your satisfaction is our priority. We are here to assist you in navigating our educational multivendor ecommerce platform and to ensure you have a positive experience. Thank you for choosing ASTOOZ as your trusted provider of educational products!

For further assistance, please contact our support team. We're here to help!