ASTOOZ Return & Refund Policy

At ASTOOZ (Business Unit of AME CHHIE SOLUTION), we strive to provide high-quality educational products and an exceptional shopping experience. Your satisfaction is our priority. Below is our Return & Refund Policy designed to address your needs as a valued customer.

1. Return Period

Physical Products: You may return any physical product within 7 days of receipt for a full refund or exchange, provided it is in its original condition, unused, and in the original packaging.
Digital Products: Due to the nature of digital products, all sales are final. However, if you experience issues accessing your digital purchase, please contact our support team for assistance.

2. Eligibility for Returns

To initiate a return, please ensure that the following conditions are met:

The product must be unused, in its original condition, and packaging.
You must have a valid proof of purchase, such as a receipt or order confirmation.
For defective products, please provide photographic evidence along with your return request.

3. Return Process

To begin the return process, please follow these steps:

Contact our customer service team at support@astooz.com within the return period to request a return authorization.
We will provide you with a return shipping label and instructions on how to return your item.
Pack the item securely, including all original packaging and accessories, and mail it back to us within the specified timeframe.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable, and you will be responsible for the return shipping costs unless the product is defective or the wrong item was sent.

5. Exceptions

Certain items may be exempt from returns, such as:
Opened or used educational software and digital downloads.
Customized or personalized products.
Gift cards.

6. Customer Support

If you have any questions or concerns regarding our Return & Refund Policy, please reach out to our customer support team at support@astooz.com. We’re here to help!

Thank you for choosing ASTOOZ! We appreciate your business and look forward to serving your educational needs.