Seller Policy Pages

Seller Policy for ASTOOZ (Business Unit of AME CHHIE SOLUTION)

Welcome to ASTOOZ, your trusted educational multivendor ecommerce platform that caters to all educational needs, from nursery to career advancement. We pride ourselves on providing a seamless experience for buyers and sellers alike. Below are our seller policies to ensure smooth operations and a positive experience for everyone involved:

1. Seller Registration:

All sellers must complete the registration process to create an account on our platform. This includes providing valid identification and business information.
Sellers must agree to our terms and conditions before their account is activated.

2. Product Listings:

Sellers are responsible for listing accurate product descriptions, pricing, and images for both physical and digital products.
All educational products must comply with legal and safety regulations.
Listings must be categorized correctly to enhance searchability.

3. Pricing and Fees:

Sellers have the freedom to set their prices, but must remain competitive and reasonable in relation to similar products on the platform.
A transaction fee will apply to each sale, which will be detailed during the seller registration process.

4. Order Fulfillment:

Sellers are required to process orders promptly, ensuring timely shipping and handling of physical products.
For digital products, sellers must provide immediate access or delivery upon purchase confirmation.
Sellers are responsible for keeping customers informed about order status and any potential delays.

5. Customer Service:

Sellers must maintain high standards of customer service, responding to inquiries and resolving issues within 24 hours.
Regular communication with customers is encouraged to build trust and enhance the shopping experience.

6. Returns and Refunds:

Sellers must establish a clear return and refund policy that adheres to ASTOOZ guidelines.
Products that are defective or not as described should be eligible for returns and refunds within a specified period.

7. Compliance and Conduct:

Sellers must comply with all applicable laws and regulations, including consumer protection laws.
Any form of fraudulent activity, including false representations or misleading information, is strictly prohibited and may result in account termination.

8. Performance Monitoring:

ASTOOZ reserves the right to monitor seller performance based on customer feedback, sales metrics, and compliance with policies.
Continuous poor performance may lead to account suspension or removal from the platform.

9. Dispute Resolution:

In the event of a dispute between sellers and customers, ASTOOZ will act as a mediator to facilitate resolution.
Sellers should respond promptly to disputes and work collaboratively to resolve issues.

10. Policy Updates:

ASTOOZ reserves the right to modify these seller policies at any time. Sellers will be notified of significant changes, and continued use of the platform signifies acceptance of the updated policies.

Thank you for being a part of the ASTOOZ community. Together, we can enhance the educational experience for learners at every stage of their journey! For any questions or further information, please contact our support team.